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Getting AI Right Starts With Getting Knowledge Right: Our Takeaways From eGain Solve 26
Discover the biggest lessons from eGain Solve 26 in London, where CX leaders explored why trusted knowledge management is the foundation for successful AI.
The Complaint Handling Gaps Senior Leaders Are Missing – Webinar
Date: 30 June 2026 | 14:00 (BST) | 60 Minutes Location: Virtual Register Now Running 2026 on a 2023 Playbook: The Complaint Handling Gaps Senior Leade
Quick Wins to Improve Information Accuracy
Discover quick wins to improve contact centre information accuracy, reduce repeat contacts, and help agents deliver consistent, confident answers every time.
Centrical Secures $39M for AI-Driven CX Innovation
Centrical has secured $39 million in Series D funding to support international growth and further development of AI-powered tools for managing frontline workfor
5 Ways to Use AI to Automatically Follow Up After Customer Conversations
Gennadiy Bezkorovayniy at MiaRec shows five ways contact centers are using AI to trigger automatic follow-ups after customer conversations. Each example ties to
Vonage Expands AI Capabilities With New Partnerships
Vonage has announced the launch of industry-specific AI capabilities for contact centres through new partnerships with AI providers Avaamo and Syndeo.
Have Your Say in Our Annual Benchmarking Survey
It’s that time of year again – where we invite you to share what’s happening behind the scenes of your operation for our ‘What Contact Centres Are Doing R
Live Workshop: Give Your Text Chatbot a Voice That Sounds Human
Date: 16 June 2026 | 5:00 PM – 5:45 PM GMT+1 Location: Virtual Register Now Bring human-like speech to your chatbot. In this live workshop, we’
Behind the Agent: How Urban Company Automated Partner Support at Scale – Webinar
Date: 09 June 2026 | 11:30 AM – 12:15 PM GMT+1 Location: Virtual Register Now Voice AI is rewriting the rules of customer operations at scale. Urban
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