More Business Communication News
Frankie Vu Presents: London Zoom Experience Tour – Live Event
Date: 14 May 2026 | 10:00 AM – 11:45 AM BST Location: Zoom EBC, MidCity Place, 71 High Holborn, London, WC1V 6EA Register Now Connected Teams. Faster
Vonage Earns Leader Spot in IDC MarketScape 2026
Vonage has been positioned in the Leaders Category in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms (CEP).
ElevenLabs Opens New Madrid Office
ElevenLabs has announced that it has opened a new office in Madrid as part of an expansion of operations in Spain.
An Introduction to Contact Centre KPIs
Chris Dealy at Peopleware explores and define 35 contact centre KPIs across all of those categories. Some of the KPIs could have been assigned to multiple categ
How to Make Agents More Effective With AI (Not Busier) – Webinar
Date: 7th May 2026 | 10:00-10:45 CET Location: Virtual Register Now! As customer expectations rise and contact centre work becomes more complex, agents are
UJET Opens Portugal Office Following $76M Funding
UJET has opened its first office in Portugal, located in Porto, marking an expansion of its European operations and establishing the country as a regional techn
Are Your Customers Trying to Escape Your IVR?
Elephants Don’t Forget explores whether IVR systems align with customer preferences and how automation impacts service outcomes and operational efficiency. Pres
Case Study: Oxfordshire Council Reduced AHT by 9.58 Minutes With Zoom
Challenges For Oxfordshire County Council, the journey began in a state of frustration. The team was tethered to a previous CCaaS and voice supplier that was fa
5 Features of Effective Self-Service Scheduling
Discover the key features of effective self-service scheduling and how they improve flexibility, compliance, and performance.
About RealReception
Your Guide to Professional Call Handling
Every missed call is a missed opportunity. RealReception.com is your guide to virtual receptionist services, live answering solutions, and professional call handling for businesses of every size. From solo practitioners to growing firms, we cover the tools and services that ensure your customers always reach a real person.
Whether you need HIPAA-compliant medical answering, legal intake services, bilingual reception, or simple after-hours call handling, we research and review the solutions that keep your phone lines — and your business — running smoothly.